1. Who we are and what this policy covers
Neda Builda NZ Limited ("Neda Builda", "we", "us" or "our") is a residential building and renovation business based in Auckland, New Zealand. This policy covers personal information handled through this website, our enquiry processes, the Project Readiness Assessment, Auckland Home Show QR and iPad experiences, the Homeowner Planning Consultation, requested summary delivery, and requests for a project conversation.
This release-candidate policy uses the business details and legal wording approved by Andrew. The additions below clarify the providers and data flows used by the current production ecosystem without changing the approved policy's unrelated clauses.
2. Information we collect
We collect information you choose to provide, such as your name, email address, phone number, project location, project type, budget range, preferred timing, project stage, project description, readiness or consultation answers, generated planning summary, requested next step, contact preferences and any other details you include in an enquiry or conversation.
When you use a Home Show QR code or stand iPad, we may also record the campaign or source that brought you to the assessment, an anonymous session identifier, the landing page address, and standard campaign parameters. Our website and hosting providers may process limited technical information such as IP address, browser, device, request logs and security data needed to operate and protect the service.
3. Why we use personal information
We use personal information to operate the website and tools, respond to enquiries, understand the project you are considering, provide the result or summary you requested, arrange a requested project conversation, follow up on that request, maintain business records, improve our services, protect our systems, and meet legal obligations.
We do not sell personal information. We do not use information supplied only for a requested result to place you into marketing communications unless you separately choose to receive them.
4. Project Readiness Assessment and Home Show submissions
The Project Readiness Assessment uses the answers you provide to calculate and display a general readiness result and suggested next steps. If you ask for delivery of the result, we collect the contact details needed to prepare or send it. Home Show QR and iPad submissions are handled in the same way and may include campaign-source information so Neda Builda can understand and manage Home Show enquiries.
Readiness assessment information is collected to provide the requested result. Neda Builda will use it to follow up about a project only where you separately request a call or project conversation, or otherwise ask us to contact you.
5. Homeowner Planning Consultation
The Homeowner Planning Consultation uses your answers to prepare a general planning summary and suggested questions. If you ask us to email the summary, we use your email address for that delivery and store the consultation record. If you separately request contact and provide permission, Neda Builda may also use the contact details you provide to respond to that request.
The consultation is a planning aid, not a building, engineering, legal, financial or council assessment. Consultation records and delivery events are stored separately from public website content and are not included in public search indexing.
6. Separate choices for delivery, project contact and marketing
- Result delivery: requesting a result or summary allows us to use your details to provide that specific result.
- Project-contact request: asking for a call or project conversation allows the Neda Builda team to contact you about that request.
- Marketing: choosing to receive project-planning information or updates is optional and separate from both result delivery and a project-contact request.
You may change your marketing preference or opt out using any unsubscribe method in the communication or by contacting us. Opting out of marketing does not prevent us from completing a transaction or responding to a conversation you requested.
7. Follow-up communications
Where you request contact, Neda Builda may follow up by the contact method you provide to discuss your answers, understand your project and suggest an appropriate next step. Operational messages about an enquiry, requested result or current project are not treated as marketing. Marketing communications will be sent only where the required separate preference has been recorded.
8. Cookies, local storage and analytics
The website, hosting platform and connected tools may use cookies, local browser storage or similar technologies for essential operation, security, remembering an anonymous readiness session, preserving source attribution and recovering a submission if delivery is interrupted.
Production analytics may record page views, campaign attribution and interactions such as core calls to action and starts or completions of the Project Readiness and Homeowner Planning Consultation tools. Preview and synthetic-test activity is separated where feasible. Google Search Console may process search-performance and crawl information associated with the website; it does not receive the answers you submit through these tools. You can clear cookies and local storage through your browser, although this may reset a tool or attribution session.
9. Service providers and disclosures
We use service providers only where reasonably needed to operate the website and requested workflows. The current release-candidate system uses ChatGPT Sites and its Cloudflare-based hosting infrastructure to serve the website; Supabase to receive and store structured Project Readiness and Homeowner Planning Consultation submissions, delivery events and related workflow records; and Resend for requested transactional email delivery and internal contact-request notifications.
Google services may be used for Search Console, production analytics and a Google Places/reviews feed. If a live Places feed is not enabled, the website uses a dated, verified review snapshot and does not make a live Places request. Google Sheet backup/reporting and marketing follow-up are used only where configured and authorised. We may also disclose information to professional advisers, contractors supporting our systems, or public authorities where reasonably necessary or required by law.
Some providers may process or store information outside New Zealand. Where personal information is disclosed overseas, we will take reasonable steps required by New Zealand privacy law to ensure it is protected appropriately.
10. Storage, security and retention
We take reasonable safeguards against loss, unauthorised access, misuse, modification or disclosure. These may include restricted access, provider security controls, protected server-to-server submission paths and access rules on structured records. No method of online transmission or storage can be guaranteed completely secure.
We retain personal information only for as long as reasonably needed for the purpose for which it was collected, project or business records, dispute handling, security, or legal requirements. Assessment and consultation records should be reviewed under Neda Builda's operational retention schedule and deleted or de-identified when no longer reasonably required.
11. Access, correction and deletion requests
Under the New Zealand Privacy Act 2020, you may ask whether we hold personal information about you and request access to or correction of that information. We may need to verify your identity before responding.
You may also ask us to delete personal information. Deletion is not an absolute right under New Zealand law, and we may retain information where it is reasonably required for a lawful purpose, a business record, security, a dispute, or another legal obligation. If we cannot complete a request, we will explain why where required.
12. External links and other services
Our website links to partner websites and separate Neda Builda preview tools. Their privacy practices may be governed by their own policies. We encourage you to review those policies before providing information directly to a third party.
13. Contact and policy updates
For a privacy question or request, email office@nedabuilda.co.nz or call 0800 273 663. You may also raise a concern with the Office of the Privacy Commissioner if you are not satisfied with our response.
We may update this policy when our website, systems, providers or legal obligations change. The current version and update date will be published on this page.